How It Works

Unless otherwise specified you can return or exchange any standard item (excludes any shipping costs paid) within 30 days of receipt of purchase. Items that cannot be exchanged or refunded include:

Same Love Gifts gift-cards, personalised products, framed artworks, made-to-order products.

​

If the item you wish to return is faulty, we will require photo proof prior to your item being returned. You will then be offered a replacement of the faulty item or a full refund. Any refunds will be credited to the original payment method, e.g. your credit card or PayPal.

​

Same Love Gifts will not be held responsible for any damage or losses arising from the return shipment. For high value items, we advise you add tracking and where applicable; purchase shipment insurance, to cover the full value of your goods. We will only accept an order return or exchange from the original purchaser or gift recipient with proof of purchase; with a valid copy of the order confirmation.

​

Same Love Gifts will only accept, a return or exchange, when items are in original condition, unworn, unused and free of damages. If these requirements are not met, Same Love Gifts reserves the right to deny a return.  All items being returned must be shipped within 5 days of the return being approved by Same Love Gifts. If for any reason a product you have ordered is not available or out of stock, a refund will be credited to the original payment method.

​

To lodge a return, please contact our friendly team via query@samelovegifts.co.nz.

Any information that you share with us is private and confidential.  At no point will we share, rent or sell your personal information without your consent.
Please Note: Due to security reasons, we will not retain any credit card details. For more information please read our full Privacy Policy.