OUR STORE POLICIES
Service as It Should Be
At Same Love Gifts, we want our customers to have the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us anytime!
OUR RETURN POLICY
How It Works
Unless otherwise specified you can return or exchange any standard item, within 30 days of receipt of purchase. Items that cannot be exchanged or refunded for change of mind include: Same Love Gifts gift-cards, personalised products, framed artworks, made-to-order products and earrings.
If the item you wish to return is faulty, we will require photo proof prior to your item being returned. You will then be offered a replacement of the faulty item or a full refund. Any refunds will be credited to the original payment method, e.g. your credit card or PayPal.
Same Love Gifts will not be held responsible for any damage or losses arising from the return shipment. For high value items, we advise you add tracking and where applicable; purchase shipment insurance, to cover the full value of your goods.
Please note: We will only accept an order return or exchange from the original purchaser or gift recipient with proof of purchase; with a valid copy of the order confirmation.
Same Love Gifts will only accept, a return or exchange, when items are in original condition, unworn, unused and free of damages. If these requirements are not met, Same Love Gifts reserves the right to deny a return.
All items being returned must be dispatched/shipped within 5 days of the return being approved by Same Love Gifts.
If for any reason a product you have ordered is not available or out of stock, a refund will be credited to the original payment method.
To lodge a return, please contact our friendly team on +64 21 089 47021 or email us on query@samelovegifts.co.nz
CANCELLATION POLICY
Our "no questions asked" cancellation policy allows you to cancel your order. This only applies if;
1/ Your order has not been dispatched. (A full refund will be given) and;
2/ Your order is a standard item.
For personalised gifts, this will depend on how far through the creation process we are. If in doubt, please feel free to contact us so we can sort out the best solution. If you change your mind and would like to purchase a different item then let us know. Any differences in price can be arranged and the same cancellation terms will apply.
PRIVACY POLICY
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.
Please Note: Due to security reasons, we will not retain any credit card details.
CONTACT US
Don’t hesitate to contact us if you have any questions, or requests regarding our Online Gift Store.